Privacy Policy

1.1 Personal Information You Provide

We collect information that you voluntarily provide when you:

• Submit an inquiry or booking request: Name, email address, phone number, event date, event type, guest count, venue location, and event details
• Communicate with us: Any information you share via email, phone, text message, social media, or other communication channels
• Execute a service agreement: Billing address, payment information (processed securely through third-party payment processors), emergency contact information
• Provide feedback or reviews: Your name, comments, testimonials, and satisfaction ratings

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain technical information:

• Device Information: Browser type and version, operating system, device type, screen resolution
• Usage Data: Pages visited, time spent on pages, navigation paths, referring websites
• Location Data: General geographic location based on IP address (city/region level only)
• Cookies and Similar Technologies: Session cookies, preference cookies, analytics cookies

1.3 Information from Third Parties

We may receive information about you from:

• Venue coordinators and event planners who facilitate bookings
• Social media platforms if you interact with our profiles
• Public sources and business directories

We use the information we collect for the following purposes:

2.1 Service Delivery

• Process and fulfill your event booking requests
• Communicate with you about your event details, timelines, and logistics
• Coordinate with venues and third-party vendors as necessary
• Provide customer support and respond to your inquiries
• Send you event confirmations, reminders, and follow-up communications

2.2 Business Operations

• Process payments and manage billing
• Maintain accurate business records and accounting
• Generate invoices and receipts
• Manage our calendar and booking availability

2.3 Improvement and Analytics

• Analyze website usage patterns to improve our online presence
• Enhance our service offerings based on customer feedback
• Identify trends and optimize our business operations
• Conduct internal research and development

2.4 Marketing and Communications

• Send you promotional materials, special offers, and updates (with your consent or where permitted by law)
• Share relevant content about our services and industry news
• Request reviews and testimonials from past clients

2.5 Legal and Compliance

• Comply with legal obligations and regulatory requirements
• Enforce our Terms of Service and other agreements
• Protect our rights, property, and safety, and that of our clients and staff
• Resolve disputes and prevent fraud or illegal activities

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information with the following categories of recipients:

3.1 Service Providers

• Payment Processors: Secure third-party services that handle credit card and payment transactions
• Email Service Providers: Services that help us send booking confirmations, marketing emails, and communications
• Website Hosting: Cloud infrastructure providers that host our website and store data securely
• Analytics Providers: Tools that help us understand website traffic and user behavior

3.2 Business Partners

• Event venues (to coordinate logistics and confirm availability)
• Equipment rental companies (when additional resources are needed)
• Event planners and coordinators (when they facilitate bookings)

3.3 Legal and Regulatory

• Law enforcement agencies when required by law or legal process
• Government authorities for compliance with regulations
• Legal counsel in connection with legal proceedings

All third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify.

We implement robust security measures to protect your personal information, including:

• Encryption: All sensitive data transmitted over the internet is encrypted using industry-standard SSL/TLS protocols
• Secure Storage: Personal information is stored on secure servers with restricted access controls
• Access Controls: Only authorized personnel have access to personal information, and access is logged and monitored
• Regular Audits: We conduct regular security assessments and vulnerability scans
• Employee Training: Our team members receive training on data protection and privacy best practices

While we implement comprehensive security measures, please note that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather usage data.

Types of Cookies We Use:

• Essential Cookies: Required for the website to function properly (session management, security)
• Analytics Cookies: Help us understand how visitors use our website (Google Analytics, anonymized data)
• Preference Cookies: Remember your settings and preferences (cookie consent, theme selection)

Managing Cookies:

You can control cookies through our cookie consent banner that appears when you first visit our site. You can also manage cookies through your browser settings. Please note that disabling certain cookies may limit your ability to use some features of our website.

Depending on your location (particularly if you're a California resident under CCPA), you have certain rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you
• Right to Correction: You can request that we correct inaccurate or incomplete personal information
• Right to Deletion: You can request that we delete your personal information (subject to certain legal exceptions)
• Right to Opt-Out: You can opt out of receiving marketing communications at any time
• Right to Data Portability: You can request a copy of your data in a commonly used, machine-readable format
• Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights

To exercise any of these rights, please contact us at privacy@liftedspiritssd.com. We will respond to your request within 30 days.

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal, tax, and accounting obligations (typically 7 years for financial records)
• Resolve disputes and enforce our agreements
• Maintain business records and historical data

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

Our services are exclusively intended for individuals aged 21 and over. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that we have inadvertently collected personal information from someone under 21, we will take immediate steps to delete that information from our systems.

If you believe we have collected information from someone under 21, please contact us immediately at privacy@liftedspiritssd.com.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Effective Date" at the top of this policy
• Post a notice on our website homepage for at least 30 days
• Notify you via email if you have an active booking or inquiry with us

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: